Shipping & Delivery
We ship from Elburn, IL and aim to get every order out the same business day when received before 2 PM CST (Monday through Friday).
United States (Free Shipping)
| Method | Delivery Time | Cost |
|---|---|---|
| Standard | 2 – 5 business days | Free |
| UPS Ground | 1 – 3 business days | Available at checkout |
Delivery is fastest for addresses closer to the Chicago area. Rural or remote addresses may take an extra day.
International Shipping
| Region | Express | Standard |
|---|---|---|
| Canada, UK | 3 – 5 days | 5 – 9 days |
| Australia, New Zealand | 5 – 7 days | 9 – 14 days |
| Europe | 3 – 5 days | 7 – 12 days |
| Other regions | 5 – 10 days | 10 – 20 days |
20% off international shipping applied automatically at checkout.
Duties and taxes are included at checkout. You will not be charged additional fees when your package arrives.
Tracking
Every order ships with tracking. You will receive an email with your tracking number as soon as your order leaves our facility. If your tracking has not updated within 48 hours, please contact us.
Returns & Exchanges
We offer a 30-day Tail-Heal Guarantee. If TailSaver does not work for your dog within 30 days, reach out and we will make it right. Start a return or exchange.
Replacement Parts
Sleeves and harness components are available separately so you can keep recovery going while a piece is in the wash. Shop replacement parts.